LET US ANSWER YOUR QUESTIONS!
If your questions is not mentioned below, reach out to us and we will help you out! customerservice@countryclubprep.com, or 1-855-PREPPY1 (1-855-773-7791)

PAYMENT QUESTIONS: 

What are my payment options?

We accept all major credit cards. We also provide the option to pay via Amazon Pay, Apply Pay, and Paypal. 

Why is my card being denied?

How should we know?! Just kidding! To be honest, there are a number of reasons, but most likely your card is being denied due to an AVS error (Address Verification System). In other words, the billing address provided does not match the billing address associated with the card. If your card is denied due to an AVS error, although the charge was declined and Country Club Prep did not collect the funds, your bank may place a temporary pending hold on the funds. These pending charges usually disappear between 7-10 days. 
If you attempted to place an order and you did not receive a confirmation order number and you are not sure if it was successful, just email us before attempting again at: customerservice@countryclubprep.com. Just be sure to include the first and last name the order was placed under, the last 4 digits of the credit card, and the email address used! 

CANCELLATION OR ALTERATIONS: 

I was drunk when I ordered this last night. How do I cancel or alter my order?

If your order hasn't shipped, you can cancel or alter the order by emailing us at customerservice@countryclubprep.com. Please have the subject of this email read “Cancel Order (or) Alter Order [and include your order number].” If your order has already shipped, we will be unable to modify the shipping process, and you'll need to refuse delivery or initiate a return when the item arrives. In the subject, please include a note stating if you want to cancel or alter. If you want to alter, please include instructions on how you want to do so. 

I was sober last night, but I nonetheless want to cancel my order – how do I do so?

See above. It doesn’t matter to us if you were sober or drunk, your happiness today is all that matters.


SHIPPING QUESTIONS:

Is shipping free? What mail carrier do you use?

It is! Mostly. USPS First Class shipping is free on all orders. Same is true for priority shipping if you spend $85+. You can also upgrade any order to USPS 2-3 Day Priority shipping for $9.95 at checkout. We also provide UPS Overnight (excludes Saturday shipping) for a $35 charge. 

Will CCP replace my order if it is stolen?

While we despise porch pirates just as much as the next guy, unfortunately we do not take responsibility for any items stolen once they are delivered to the address provided. For this reason, all orders over $200 are shipped via signature requirement and we recommend shipping to a work address. For our full shipping policy, it can be found here: SHIPPING

How long does it take to ship?

Orders placed before 4PM EST on a weekday usually  ship same day. Orders placed after 4 PM EST or on the weekend, usually ship the next business day. 

Why was my package delayed if I ordered before 4PM?

Rule of thumb, if it is a holiday go ahead and expect a delay. We are not closed EVERY holiday but we are closed most of them. That being said, once your order does ship, the mail carriers will most likely be backed up so the delivery and sorting will take longer than normal. Delays can also happen depending on the weather. We are located in Atlanta so you can go ahead and guarantee the city will be shut down a few times due to some crazy state of emergency! Keep in mind, if you live in TX and MS is experiencing floods, your package is probably going to be delayed. In addition, processing delays can also happen during large sales or because half of our team is out with the flu!! 

My tracking says my package but it did not arrive by the expected delivery date. Why?

To be 100% honest, we do not know. Once a package has left our facility and it has been picked up by the carrier, we no longer have control over the shipping. Nor are we told why an individual package is delayed. However, most likely, it is one of the following reasons: Weather: Weather in one state can cause a carrier to get backed up across the country. Technical Errors: a carrier could be experiencing a technical error at a sorting facility which causes sorting to take a little longer. Employees: A common reason is simply a lack of employees. Drivers get sick and it takes a day or two to cover a route.

That being said, give your tracking a couple of days to update. 8 out of 10 times it updates within a week. If it does not update within 5 days of the last tracking update, call you local post office and let our team know. We will do what we can to try and speed it up!

How can I track my package?

To track your order, simply use the USPS issued Tracking number provided in the Shipping Confirmation Email that is sent the moment your order ships.  These are often caught in your spam or junk folder so be sure to check there. For more details see our complete shipping policy located by clicking the tab located at the bottom of our website under: Shipping Policy

Why isn't there tracking information for my order?

If you don't see the Shipping Confirmation email but you did receive a order confirmation email, check your spam or junk folder. If you did not receive a shipping confirmation email and you also do not have an order confirmation email, please email our customer service account because you may have provided your email wrong. If you receive the tracking number and it states the order is "NOT FOUND", this just means the PO has not scanned your package individually. It should update in 12 hours. If the estimated delivery date has passed and your order is still in transit, give it a week. If you do not receive it by then or the tracking as still not updated after a week, let us know. If the tracking states you order was delivered but you have not receive it, please see our Shipping Policy for further instructions. If you’re still concerned, please let us know by reaching out to us at customerservice[at]countryclubprep[dot]com.

RETURN QUESTIONS

Are returns free?

While all outbound shipping is free, customers are responsible for any return postage back to our facility. 

What can I return?

You may return MOST new, unopened items sold and fulfilled by CCP within 45 days of delivery for a full refund, 60 days for an exchange, and 90 days for a store credit. For more details see our Return Policy. Items marked FINAL SALE are yours to keep. 

I can't return final sale items? Not even an exchange? That doesn't seem fair!

Haven't you heard, life isn't fair! JUST KIDDING! The real reason is simply due to economics. In order for Country Club Prep to continue providing our fellow preppy Americans with free shipping, free out going shipping on exchanged items, and continuing to hold as many sales throughout the year while still allowing customer to use additional codes on already marked down items, we simply can't afford to allow customers to return items listed on sale. Now, if you purchase a Barbour jacket for a couple hounded dollars and it doesn't fit due to UK sizing, we can probably make an exception for you to exchange! 

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

How do I return something?

Returns are easy. Simply return all items in their original condition to 1015-A Collier Road, Atlanta, GA 30318. Click the link to begin your return.


MISSING / DAMAGED ITEM QUESTIONS 

I’m missing an item- help!

If you're missing an item from your order, please check the order summary to verify all the items in your order were shipped in the same parcel. At times, we may split your order into multiple shipments (at no additional cost to you) if some of the items that are being shipped are on backorder. When this happens, your order will list the separate shipments. If all of the items are on your order summary, please contact customerservice[at]countryclubprep[dot]com and we’ll be happy to assist you further.

Why did my item arrive looking like it was shot out of a cannon (i.e., it was DAMAGED)?

We’re not sure, but we’re not happy about it. Please email us at returns@countryclubprep.com with the subject heading "Return a damaged item." In the email please provide details about the damage to your item, and tell us if you want to return the item for a refund or receive a replacement item. Then, simply follow the normal procedure for returns.



Miscellaneous:


Who writes all of the product descriptions on CCP and these FAQs?

Have you seen the episode of The Simpsons when 10,000 monkeys on 10,000 typewriters almost recreate Shakespeare? Well, it’s kind of like that only without the monkeys and with the 3 co-founders of CCP sitting in a basement drinking warm Miller High Life while writing.

Who gives a [expletive deleted] about an oxford comma?

Unclear. Certainly not these guys.

Are any of the girls in your photos available? Any of the guys?

Probably. We have no idea. We probably could find out, though.

What should I buy?

We recommend some sort of preppy clothing.

I don’t see my size. Is there anything I can do to still buy this awesome product?

Yes, often we will be able to special order items for you upon request, even if you don’t see them on our website. These special orders frequently can be received and shipped by us in under a week. Please email us at customerservice[at]countryclubprep[dot]com under the subject “Special Order” to inquire.