We accept items up to 21 days after original purchase date for a full refund. We accept returns up to 30 days after original purchase date for an even exchange and we accept returns up to 60 days after original purchase date for store credit. Items marked on Sale, Yeti Coolers, Lit Coolers & Stickers are Final Sale and are not returnable. All items must be unworn and unwashed and in the original packaging. All shoe boxes and custom brand boxes must be included in the return and in the original condition.
Returns are free but limited to one free return label per order number (final sale items are excluded). Return labels are not provided for APO, FPO, and DPO addresses. All items must be returned via mail to the address: Country Club Prep, Attn: Returns, 1015-A Collier Road, Atlanta GA 30318 (this is a fulfillment center not a physical store). After the first exchange is made, item may be returned a second time for a store credit only.
Exchanges (Replacement): 30 Days
Exchanged items must be of equal or lesser price. After the first exchange is conducted on an individual item, the item may be returned a second time at the customer's expense for a store credit only. Exchanges ship via regular standard mail. Final Sale items are excluded.
Store Credit (Credit): 60 Days
Store Credit is issued to the original email address provided on the order. If the customer paid for shipping, this fee will not be included in the store credit. Final Sale items excluded.
Refunds: 21 Days
Refunds will be applied to the original form of payment. Please allow 2 weeks after your return is processed for the refund to show in your bank account. Shipping fees are not refundable. If the credit card used to make the purchase expires before the order is returned (this includes the return of damaged or defective items), the only option will be an even exchange or store credit, no exceptions will be made. Final sale items are excluded.
Defective Or Incorrectly Shipped:
All items should be checked immediately upon arrival for defects. Customer's must report to CCP within 2 weeks of delivery for items that arrive broken, defective, or items that were shipped incorrectly or are missing from an order. Reported items must be unworn, unwashed and in the original-received condition. No exceptions will be made. All defective items must be returned to CCP to receive a replacement or refund. Warranty provided by one of the individual companies listed on our site will only be carried over if the individual brand extends it to CCP.
How to Conduct a Return:
Step 1. For orders placed on CCP's website, fill out the electronic form below. If you do not have the order number or original email address, or the order was purchased using Wanelo or Amazon's Official Website, please email the following account with the billing name, shipping name, order number, and the item you are requesting to return: Returns@countryclubprep.com
Step 2. In the Return Portal below, please include the original email address used and the "#" before your order number. Example: #20120001.
Step 3. Country Club Prep will approve or deny your request within 48 hours (weekends and holidays are excluded).
Step 4.Once your return is approved or denied, you will receive an automated email with instructions on how to continue.
- If you wish to CANCEL an order before it ships, please contact: customerservice@countryclubprep with the subject of the email: “Cancel Order # [and include your order number].”
This policy is listed on our website at all times and can be found at the bottom of every page during the checkout process. It is up to the customer to review our policy before submitting an order and by choosing to shop with Country Club Prep, customers agree to all our terms and policies. As a result, Country Club Prep reserves the right to deny any returns that do not meet our return policy requirements.