Exchanges w/ discount codes:
If you used a promotion code for your purchase and the item was not already marked down, you can exchange the item for the same style in a different size or color, or you can apply a credit for the amount you paid towards a new item at its current price. Exchanges ship via regular standard mail.
Store Credit - Offered up to 60 days from original order date:
Once the order has been returned and processed, a store credit will be issued for the price paid. If the customer paid for shipping, this fee will not be included in the store credit. The Store Credit will be emailed to the customer's email address listed in the order. SALE ITEMS NOT ELIGIBLE. Also excluded: Gift Cards, Yeti Coolers, Southern Proper Coolers, Lit Coolers, and Stickers.
Refunds - Offered up to 21 days from the original order date:
Defective and incorrectly shipped Items:
For all items eligible for return (final sale items are excluded) that are purchased between November 27th (Black Friday) - December 25th, customers will be allowed to return items to our warehouse via mail for a refund, exchange, or store credit through January 15th. All items purchased from November 27th - December 25th that are received by our warehouse AFTER January 15th will NOT be eligible for a refund (this includes returned exchanges and no exceptions will be granted. Again, all items must be unworn, unwashed, and in the original condition.
How to Conduct a Return:
- Step 1. Fill out the electronic form below. You may request a "Refund", "Replacement (exchange), or "Credit" (store credit). For orders purchased using Wanelo or Amazon's website the return portal WILL NOT WORK. Please email the following account with the Billing name, Shipping name, order number, and the item you are requesting to return. Returns@countryclubprep.com
- Step 2. In the Return Portal below, please include a "#" before your order number (ex. #20120001) and the email address provided in the original order.
- Step 3. Country Club Prep will either approve or deny your request within 48 hours (weekends and holidays are excluded). DO NOT ship your return without receiving approval.
- Step 4.Once your return is either approved or denied, you will receive an automated email with instructions on how to continue.
This Return Portal is for orders that have ALREADY shipped. If your order has not shipped and you want to cancel your order, please contact customerservice@countryclubprep with the subject of the email: “Cancel Order # [and include your order number].” If your order has already shipped, we will be unable to modify the shipping process, and you'll need to refuse delivery or initiate a return when the item arrives. If the customer paid for shipping, the shipping fee will not be refunded.
This policy is listed on our website at all times and can be found at the bottom of every page during the checkout process. It is up to the customer to review our policy before submitting an order and by choosing to shop with Country Club Prep, customers agree to all our terms and policies. As a result, Country Club Prep reserves the right to deny any returns that do not meet our return policy requirements.
If you have any questions, feel free to contact us at customerservice (at) countryclubprep (dot) com, or call us at 1-855-PREPPY1 (1-855-773-7791). We’ll always do our best to make you happy.