IMPORTANT: The shipping methods provided on Country Club Prep's (CCP) website represent specific shipping methods provided by the mail carrier. The days represent how long it usually takes for a package to arrive after it has shipped. These dates are provided specifically by the mail carrier but they are not 100% guaranteed. For time sensitive packages, please keep in mind holidays and the possibility of weather delays or processing delays. Once shipped, an order will not be cancelled or refunded due to carrier delays. That being said, CCP will do what we can to make sure your orders are processed as quickly as possible!
IMPORTANT: Orders over $200 will ship via Signature Required. If you wish to remove this from your order, please contact our customer service after the order is placed. Country Club Prep will not take responsibility for stolen items.
Orders placed before 4pm EST (typically) ship same day (weekends are excluded). Orders placed after 4pm EST usually ship the following business day. Exceptions include: holidays, major sales, extreme or unsafe weather, or there is a problem processing your order. If there is a problem processing your order, a member from our team will reach out to you via email or telephone if provided.
Standard - (USPS First Class) is offered free of charge on all outbound orders. Orders shipping via First Class typically arrive within 3- 5 business days. Shipping Dates are provided by the mail carrier but they are not guaranteed. Most Yeti coolers will ship UPS ground.
Priority Mail (USPS) - Provided free for orders over $85. Offered at checkout for $9.95. Orders typically arrive within 2-3 business days depending on on how far or close you live to our Fulfillment Center which is located in Atlanta, Ga. Shipping Dates are provided by the mail carrier but they are not guaranteed. Shipping Fees will not be refunded due to delays by the mail carrier. YETI coolers are not eligible for priority and will be shipped UPS ground.
Overnight Shipping (UPS) - SATURDAY Delivery NOT GUARANTEED. Offered at checkout for $35. Orders must be placed before 4PM EST for same day shipping. UPS will NOT ship to a P.O BOX. Our offices are closed on the weekends, so all orders placed after 4PM on a Friday, will ship the following business day. For Saturday delivery, please contact customer service before placing your order. Otherwise, if you order on Friday, your order will not arrive until Monday. Yeti coolers are not eligible for overnight shipping and will be shipped UPS ground.
International Shipping is not provided. Due to security purposes, orders shipping to an International Shipping Distributor will be cancelled automatically.
After an order ships, an automated Shipping Confirmation Email will be sent to the email address provided in the order. This email will include a mail issued tracking number. If you do not see it, please check spam or junk folder. If you have questions regarding your tracking, or your tracking has not updated within 2 weeks from the last scanned date, please contact us at firstname.lastname@example.org or call us at 1-855-773-7791.
Country Club Prep is not responsible for packages stolen or removed from a customer’s property after the package is “Delivered” by the mail carrier. If a customer prefers the order ships signature required, please contact us immediately after the order is placed.
If the tracking number states "Delivered" but you have not received your package, contact your local Post Office or Carrier and provide them w/ the tracking number. Request a Case Number for your call. If the Carrier is able to verify the package was lost or delivered incorrectly, contact us within 7 business days from when the Tracking Number claims the package was “Delivered” with your Case Number at email@example.com.
Country Club Prep will not take responsibility for lost packages reported after 7 business days from the alleged “Delivery” date and will not take responsibility for any lost packages without a valid USPS Case Number. No exclusions will be made.
This policy is listed on our website at all times. It is up to the customer to review our policy before submitting an order and by choosing to shop with Country Club Prep, customers agree to all our terms and policies.